Synchrony Bank customer complaints
Consumer complaints filed with the Consumer Financial Protection Bureau against SYNCHRONY FINANCIALsince January 2020. A complaint is a consumer's account of a problem, not a verified violation.
Complaints since 2020
58,843
Timely response rate
98.9%
responses within 15 days
Per $1B deposits
684.5
using latest reported deposits
Complaints by year
- 20204,842
- 20215,326
- 20225,868
- 20237,095
- 202410,170
- 202513,650
- 202611,892
What people complain about
| Product | Complaints | Share |
|---|---|---|
| Credit card | 19,936 | 33.9% |
| Credit reporting or other personal consumer reports | 10,918 | 18.6% |
| Credit card or prepaid card | 10,208 | 17.3% |
| Debt collection | 8,614 | 14.6% |
| Credit reporting, credit repair services, or other personal consumer reports | 6,174 | 10.5% |
| Checking or savings account | 1,175 | 2% |
| Payday loan, title loan, personal loan, or advance loan | 592 | 1% |
| Money transfer, virtual currency, or money service | 565 | 1% |
CFPB product categories changed over time, so similar categories (for example the two credit-card labels) can both appear.
Transcribed from the CFPB Consumer Complaint Database. Complaints are matched to the CFPB company record “SYNCHRONY FINANCIAL”, which can cover affiliates beyond the FDIC-insured bank itself. Complaint counts are unverified consumer reports and scale with bank size — compare like with like.