Wells Fargo customer complaints
Consumer complaints filed with the Consumer Financial Protection Bureau against WELLS FARGO & COMPANYsince January 2020. A complaint is a consumer's account of a problem, not a verified violation.
Complaints since 2020
99,226
Timely response rate
99.9%
responses within 15 days
Per $1B deposits
63.5
using latest reported deposits
Complaints by year
- 20207,534
- 20219,066
- 202210,822
- 202320,722
- 202415,181
- 202519,468
- 202616,433
What people complain about
| Product | Complaints | Share |
|---|---|---|
| Checking or savings account | 41,937 | 42.3% |
| Mortgage | 11,891 | 12% |
| Credit reporting or other personal consumer reports | 9,383 | 9.5% |
| Credit card | 8,244 | 8.3% |
| Money transfer, virtual currency, or money service | 6,893 | 6.9% |
| Credit reporting, credit repair services, or other personal consumer reports | 5,692 | 5.7% |
| Debt collection | 5,603 | 5.6% |
| Credit card or prepaid card | 4,295 | 4.3% |
CFPB product categories changed over time, so similar categories (for example the two credit-card labels) can both appear.
Transcribed from the CFPB Consumer Complaint Database. Complaints are matched to the CFPB company record “WELLS FARGO & COMPANY”, which can cover affiliates beyond the FDIC-insured bank itself. Complaint counts are unverified consumer reports and scale with bank size — compare like with like.