USAA Federal Savings Bank customer complaints
Consumer complaints filed with the Consumer Financial Protection Bureau against GOLDMAN SACHS BANK USAsince January 2020. A complaint is a consumer's account of a problem, not a verified violation.
Complaints since 2020
20,016
Timely response rate
99.8%
responses within 15 days
Per $1B deposits
210.8
using latest reported deposits
Complaints by year
- 2020523
- 2021879
- 20221,872
- 20232,954
- 20244,520
- 20255,430
- 20263,838
What people complain about
| Product | Complaints | Share |
|---|---|---|
| Credit card | 6,747 | 33.7% |
| Credit reporting or other personal consumer reports | 3,999 | 20% |
| Checking or savings account | 3,235 | 16.2% |
| Credit card or prepaid card | 2,612 | 13% |
| Debt collection | 1,845 | 9.2% |
| Credit reporting, credit repair services, or other personal consumer reports | 968 | 4.8% |
| Money transfer, virtual currency, or money service | 330 | 1.6% |
| Payday loan, title loan, or personal loan | 158 | 0.8% |
CFPB product categories changed over time, so similar categories (for example the two credit-card labels) can both appear.
Transcribed from the CFPB Consumer Complaint Database. Complaints are matched to the CFPB company record “GOLDMAN SACHS BANK USA”, which can cover affiliates beyond the FDIC-insured bank itself. Complaint counts are unverified consumer reports and scale with bank size — compare like with like.