U.S. Bank customer complaints
Consumer complaints filed with the Consumer Financial Protection Bureau against U.S. BANCORPsince January 2020. A complaint is a consumer's account of a problem, not a verified violation.
Complaints since 2020
30,965
Timely response rate
100%
responses within 15 days
Per $1B deposits
57.1
using latest reported deposits
Complaints by year
- 20204,154
- 20213,809
- 20223,811
- 20234,183
- 20244,570
- 20255,586
- 20264,852
What people complain about
| Product | Complaints | Share |
|---|---|---|
| Checking or savings account | 9,758 | 31.5% |
| Credit card or prepaid card | 5,153 | 16.6% |
| Credit card | 4,286 | 13.8% |
| Mortgage | 3,152 | 10.2% |
| Credit reporting or other personal consumer reports | 2,766 | 8.9% |
| Credit reporting, credit repair services, or other personal consumer reports | 1,855 | 6% |
| Debt collection | 1,165 | 3.8% |
| Prepaid card | 982 | 3.2% |
CFPB product categories changed over time, so similar categories (for example the two credit-card labels) can both appear.
Transcribed from the CFPB Consumer Complaint Database. Complaints are matched to the CFPB company record “U.S. BANCORP”, which can cover affiliates beyond the FDIC-insured bank itself. Complaint counts are unverified consumer reports and scale with bank size — compare like with like.