Truist Bank customer complaints
Consumer complaints filed with the Consumer Financial Protection Bureau against TRUIST FINANCIAL CORPORATIONsince January 2020. A complaint is a consumer's account of a problem, not a verified violation.
Complaints since 2020
24,040
Timely response rate
99%
responses within 15 days
Per $1B deposits
58.1
using latest reported deposits
Complaints by year
- 20201,645
- 20212,530
- 20223,803
- 20233,550
- 20243,970
- 20255,135
- 20263,407
What people complain about
| Product | Complaints | Share |
|---|---|---|
| Checking or savings account | 9,703 | 40.4% |
| Credit reporting or other personal consumer reports | 3,487 | 14.5% |
| Mortgage | 2,863 | 11.9% |
| Credit reporting, credit repair services, or other personal consumer reports | 1,681 | 7% |
| Vehicle loan or lease | 1,582 | 6.6% |
| Debt collection | 1,438 | 6% |
| Money transfer, virtual currency, or money service | 914 | 3.8% |
| Credit card | 905 | 3.8% |
CFPB product categories changed over time, so similar categories (for example the two credit-card labels) can both appear.
Transcribed from the CFPB Consumer Complaint Database. Complaints are matched to the CFPB company record “TRUIST FINANCIAL CORPORATION”, which can cover affiliates beyond the FDIC-insured bank itself. Complaint counts are unverified consumer reports and scale with bank size — compare like with like.