Truist Bank customer complaints
Consumer complaints filed with the Consumer Financial Protection Bureau against TRUIST FINANCIAL CORPORATIONsince January 2020. A complaint is a consumer's account of a problem, not a verified violation.
Complaints since 2020
24,767
Timely response rate
99%
responses within 15 days
Per $1B deposits
59.1
using latest reported deposits
Complaints by year
- 20201,645
- 20212,530
- 20223,803
- 20233,550
- 20243,970
- 20255,135
- 20264,134
What people complain about
| Product | Complaints | Share |
|---|---|---|
| Checking or savings account | 10,021 | 40.5% |
| Credit reporting or other personal consumer reports | 3,612 | 14.6% |
| Mortgage | 2,922 | 11.8% |
| Credit reporting, credit repair services, or other personal consumer reports | 1,681 | 6.8% |
| Vehicle loan or lease | 1,643 | 6.6% |
| Debt collection | 1,483 | 6% |
| Money transfer, virtual currency, or money service | 944 | 3.8% |
| Credit card | 941 | 3.8% |
CFPB product categories changed over time, so similar categories (for example the two credit-card labels) can both appear.
Transcribed from the CFPB Consumer Complaint Database. Complaints are matched to the CFPB company record “TRUIST FINANCIAL CORPORATION”, which can cover affiliates beyond the FDIC-insured bank itself. Complaint counts are unverified consumer reports and scale with bank size — compare like with like.