Huntington Bank customer complaints
Consumer complaints filed with the Consumer Financial Protection Bureau against HUNTINGTON NATIONAL BANK, THEsince January 2020. A complaint is a consumer's account of a problem, not a verified violation.
Complaints since 2020
5,991
Timely response rate
99.9%
responses within 15 days
Per $1B deposits
26.3
using latest reported deposits
Complaints by year
- 2020403
- 2021666
- 2022793
- 2023858
- 2024910
- 20251,242
- 20261,119
What people complain about
| Product | Complaints | Share |
|---|---|---|
| Checking or savings account | 3,539 | 59.1% |
| Mortgage | 594 | 9.9% |
| Credit reporting or other personal consumer reports | 439 | 7.3% |
| Vehicle loan or lease | 334 | 5.6% |
| Money transfer, virtual currency, or money service | 308 | 5.1% |
| Debt collection | 214 | 3.6% |
| Credit reporting, credit repair services, or other personal consumer reports | 211 | 3.5% |
| Credit card | 136 | 2.3% |
CFPB product categories changed over time, so similar categories (for example the two credit-card labels) can both appear.
Transcribed from the CFPB Consumer Complaint Database. Complaints are matched to the CFPB company record “HUNTINGTON NATIONAL BANK, THE”, which can cover affiliates beyond the FDIC-insured bank itself. Complaint counts are unverified consumer reports and scale with bank size — compare like with like.