Santander Bank customer complaints
Consumer complaints filed with the Consumer Financial Protection Bureau against SANTANDER BANK, NATIONAL ASSOCIATIONsince January 2020. A complaint is a consumer's account of a problem, not a verified violation.
Complaints since 2020
967
Timely response rate
79.2%
responses within 15 days
Per $1B deposits
11.3
using latest reported deposits
Complaints by year
- 2020361
- 2021370
- 2022236
- 20230
- 20240
- 20250
- 20260
What people complain about
| Product | Complaints | Share |
|---|---|---|
| Checking or savings account | 497 | 51.4% |
| Mortgage | 249 | 25.7% |
| Credit reporting, credit repair services, or other personal consumer reports | 67 | 6.9% |
| Credit card or prepaid card | 56 | 5.8% |
| Money transfer, virtual currency, or money service | 36 | 3.7% |
| Debt collection | 32 | 3.3% |
| Payday loan, title loan, or personal loan | 25 | 2.6% |
| Vehicle loan or lease | 5 | 0.5% |
CFPB product categories changed over time, so similar categories (for example the two credit-card labels) can both appear.
Transcribed from the CFPB Consumer Complaint Database. Complaints are matched to the CFPB company record “SANTANDER BANK, NATIONAL ASSOCIATION”, which can cover affiliates beyond the FDIC-insured bank itself. Complaint counts are unverified consumer reports and scale with bank size — compare like with like.