Regions Bank customer complaints
Consumer complaints filed with the Consumer Financial Protection Bureau against REGIONS FINANCIAL CORPORATIONsince January 2020. A complaint is a consumer's account of a problem, not a verified violation.
Complaints since 2020
5,892
Timely response rate
100%
responses within 15 days
Per $1B deposits
44.7
using latest reported deposits
Complaints by year
- 2020618
- 2021695
- 2022810
- 2023868
- 2024880
- 20251,113
- 2026908
What people complain about
| Product | Complaints | Share |
|---|---|---|
| Checking or savings account | 3,203 | 54.4% |
| Credit reporting or other personal consumer reports | 483 | 8.2% |
| Mortgage | 467 | 7.9% |
| Credit reporting, credit repair services, or other personal consumer reports | 321 | 5.4% |
| Debt collection | 288 | 4.9% |
| Credit card or prepaid card | 273 | 4.6% |
| Credit card | 210 | 3.6% |
| Money transfer, virtual currency, or money service | 210 | 3.6% |
CFPB product categories changed over time, so similar categories (for example the two credit-card labels) can both appear.
Transcribed from the CFPB Consumer Complaint Database. Complaints are matched to the CFPB company record “REGIONS FINANCIAL CORPORATION”, which can cover affiliates beyond the FDIC-insured bank itself. Complaint counts are unverified consumer reports and scale with bank size — compare like with like.