PNC Bank customer complaints
Consumer complaints filed with the Consumer Financial Protection Bureau against PNC Bank N.A.since January 2020. A complaint is a consumer's account of a problem, not a verified violation.
Complaints since 2020
19,698
Timely response rate
100%
responses within 15 days
Per $1B deposits
43
using latest reported deposits
Complaints by year
- 20204,086
- 20212,238
- 20222,505
- 20232,382
- 20242,528
- 20253,198
- 20262,761
What people complain about
| Product | Complaints | Share |
|---|---|---|
| Checking or savings account | 9,841 | 50% |
| Money transfer, virtual currency, or money service | 2,376 | 12.1% |
| Mortgage | 2,346 | 11.9% |
| Credit reporting or other personal consumer reports | 1,223 | 6.2% |
| Credit reporting, credit repair services, or other personal consumer reports | 758 | 3.8% |
| Credit card or prepaid card | 721 | 3.7% |
| Credit card | 694 | 3.5% |
| Debt collection | 640 | 3.2% |
CFPB product categories changed over time, so similar categories (for example the two credit-card labels) can both appear.
Transcribed from the CFPB Consumer Complaint Database. Complaints are matched to the CFPB company record “PNC Bank N.A.”, which can cover affiliates beyond the FDIC-insured bank itself. Complaint counts are unverified consumer reports and scale with bank size — compare like with like.