Chase Bank customer complaints
Consumer complaints filed with the Consumer Financial Protection Bureau against JPMORGAN CHASE & CO.since January 2020. A complaint is a consumer's account of a problem, not a verified violation.
Complaints since 2020
110,268
Timely response rate
100%
responses within 15 days
Per $1B deposits
39.1
using latest reported deposits
Complaints by year
- 20209,224
- 202110,759
- 202212,121
- 202315,615
- 202419,233
- 202524,458
- 202618,858
What people complain about
| Product | Complaints | Share |
|---|---|---|
| Checking or savings account | 39,966 | 36.2% |
| Credit card | 18,242 | 16.5% |
| Credit reporting or other personal consumer reports | 13,152 | 11.9% |
| Credit card or prepaid card | 11,547 | 10.5% |
| Money transfer, virtual currency, or money service | 8,390 | 7.6% |
| Credit reporting, credit repair services, or other personal consumer reports | 6,448 | 5.8% |
| Debt collection | 5,855 | 5.3% |
| Mortgage | 4,154 | 3.8% |
CFPB product categories changed over time, so similar categories (for example the two credit-card labels) can both appear.
Transcribed from the CFPB Consumer Complaint Database. Complaints are matched to the CFPB company record “JPMORGAN CHASE & CO.”, which can cover affiliates beyond the FDIC-insured bank itself. Complaint counts are unverified consumer reports and scale with bank size — compare like with like.