Citizens Bank customer complaints
Consumer complaints filed with the Consumer Financial Protection Bureau against CITIZENS FINANCIAL GROUP, INC.since January 2020. A complaint is a consumer's account of a problem, not a verified violation.
Complaints since 2020
11,314
Timely response rate
100%
responses within 15 days
Per $1B deposits
60.6
using latest reported deposits
Complaints by year
- 2020905
- 20211,336
- 20221,826
- 20232,031
- 20241,973
- 20252,017
- 20261,226
What people complain about
| Product | Complaints | Share |
|---|---|---|
| Checking or savings account | 5,258 | 46.5% |
| Mortgage | 1,910 | 16.9% |
| Credit reporting or other personal consumer reports | 882 | 7.8% |
| Credit reporting, credit repair services, or other personal consumer reports | 668 | 5.9% |
| Debt collection | 538 | 4.8% |
| Money transfer, virtual currency, or money service | 431 | 3.8% |
| Credit card | 409 | 3.6% |
| Credit card or prepaid card | 360 | 3.2% |
CFPB product categories changed over time, so similar categories (for example the two credit-card labels) can both appear.
Transcribed from the CFPB Consumer Complaint Database. Complaints are matched to the CFPB company record “CITIZENS FINANCIAL GROUP, INC.”, which can cover affiliates beyond the FDIC-insured bank itself. Complaint counts are unverified consumer reports and scale with bank size — compare like with like.