Citibank customer complaints
Consumer complaints filed with the Consumer Financial Protection Bureau against CITIBANK, N.A.since January 2020. A complaint is a consumer's account of a problem, not a verified violation.
Complaints since 2020
87,962
Timely response rate
100%
responses within 15 days
Per $1B deposits
56.8
using latest reported deposits
Complaints by year
- 20208,720
- 20219,315
- 20228,796
- 20239,796
- 202414,636
- 202519,792
- 202616,907
What people complain about
| Product | Complaints | Share |
|---|---|---|
| Credit card | 25,761 | 29.3% |
| Checking or savings account | 17,379 | 19.8% |
| Credit card or prepaid card | 15,240 | 17.3% |
| Credit reporting or other personal consumer reports | 12,461 | 14.2% |
| Debt collection | 7,873 | 9% |
| Credit reporting, credit repair services, or other personal consumer reports | 6,217 | 7.1% |
| Money transfer, virtual currency, or money service | 1,903 | 2.2% |
| Mortgage | 550 | 0.6% |
CFPB product categories changed over time, so similar categories (for example the two credit-card labels) can both appear.
Transcribed from the CFPB Consumer Complaint Database. Complaints are matched to the CFPB company record “CITIBANK, N.A.”, which can cover affiliates beyond the FDIC-insured bank itself. Complaint counts are unverified consumer reports and scale with bank size — compare like with like.