BMO Bank customer complaints
Consumer complaints filed with the Consumer Financial Protection Bureau against BMO BANK NATIONAL ASSOCIATIONsince January 2020. A complaint is a consumer's account of a problem, not a verified violation.
Complaints since 2020
5,488
Timely response rate
100%
responses within 15 days
Per $1B deposits
28.3
using latest reported deposits
Complaints by year
- 2020287
- 2021321
- 2022369
- 20231,026
- 20241,280
- 20251,228
- 2026977
What people complain about
| Product | Complaints | Share |
|---|---|---|
| Checking or savings account | 3,106 | 56.6% |
| Credit card | 449 | 8.2% |
| Mortgage | 362 | 6.6% |
| Vehicle loan or lease | 355 | 6.5% |
| Credit reporting or other personal consumer reports | 354 | 6.5% |
| Money transfer, virtual currency, or money service | 241 | 4.4% |
| Credit reporting, credit repair services, or other personal consumer reports | 185 | 3.4% |
| Debt collection | 147 | 2.7% |
CFPB product categories changed over time, so similar categories (for example the two credit-card labels) can both appear.
Transcribed from the CFPB Consumer Complaint Database. Complaints are matched to the CFPB company record “BMO BANK NATIONAL ASSOCIATION”, which can cover affiliates beyond the FDIC-insured bank itself. Complaint counts are unverified consumer reports and scale with bank size — compare like with like.