Bank of America customer complaints
Consumer complaints filed with the Consumer Financial Protection Bureau against BANK OF AMERICA, NATIONAL ASSOCIATIONsince January 2020. A complaint is a consumer's account of a problem, not a verified violation.
Complaints since 2020
96,262
Timely response rate
97.1%
responses within 15 days
Per $1B deposits
45.2
using latest reported deposits
Complaints by year
- 20209,448
- 202111,427
- 202213,057
- 202314,315
- 202414,323
- 202519,168
- 202614,524
What people complain about
| Product | Complaints | Share |
|---|---|---|
| Checking or savings account | 35,923 | 37.3% |
| Credit card | 12,281 | 12.8% |
| Credit card or prepaid card | 11,826 | 12.3% |
| Credit reporting or other personal consumer reports | 11,034 | 11.5% |
| Money transfer, virtual currency, or money service | 6,487 | 6.7% |
| Credit reporting, credit repair services, or other personal consumer reports | 5,946 | 6.2% |
| Debt collection | 5,093 | 5.3% |
| Mortgage | 4,834 | 5% |
CFPB product categories changed over time, so similar categories (for example the two credit-card labels) can both appear.
Transcribed from the CFPB Consumer Complaint Database. Complaints are matched to the CFPB company record “BANK OF AMERICA, NATIONAL ASSOCIATION”, which can cover affiliates beyond the FDIC-insured bank itself. Complaint counts are unverified consumer reports and scale with bank size — compare like with like.