Ally Bank customer complaints
Consumer complaints filed with the Consumer Financial Protection Bureau against ALLY FINANCIAL INC.since January 2020. A complaint is a consumer's account of a problem, not a verified violation.
Complaints since 2020
24,080
Timely response rate
100%
responses within 15 days
Per $1B deposits
153.8
using latest reported deposits
Complaints by year
- 20201,621
- 20212,232
- 20222,714
- 20233,351
- 20244,281
- 20255,553
- 20264,328
What people complain about
| Product | Complaints | Share |
|---|---|---|
| Credit reporting or other personal consumer reports | 6,679 | 27.7% |
| Vehicle loan or lease | 6,449 | 26.8% |
| Checking or savings account | 4,028 | 16.7% |
| Credit reporting, credit repair services, or other personal consumer reports | 3,274 | 13.6% |
| Debt collection | 2,108 | 8.8% |
| Credit card | 467 | 1.9% |
| Money transfer, virtual currency, or money service | 394 | 1.6% |
| Mortgage | 253 | 1.1% |
CFPB product categories changed over time, so similar categories (for example the two credit-card labels) can both appear.
Transcribed from the CFPB Consumer Complaint Database. Complaints are matched to the CFPB company record “ALLY FINANCIAL INC.”, which can cover affiliates beyond the FDIC-insured bank itself. Complaint counts are unverified consumer reports and scale with bank size — compare like with like.