Ally Bank customer complaints
Consumer complaints filed with the Consumer Financial Protection Bureau against ALLY FINANCIAL INC.since January 2020. A complaint is a consumer's account of a problem, not a verified violation.
Complaints since 2020
23,454
Timely response rate
100%
responses within 15 days
Per $1B deposits
150.1
using latest reported deposits
Complaints by year
- 20201,621
- 20212,232
- 20222,714
- 20233,351
- 20244,281
- 20255,553
- 20263,702
What people complain about
| Product | Complaints | Share |
|---|---|---|
| Credit reporting or other personal consumer reports | 6,499 | 27.7% |
| Vehicle loan or lease | 6,231 | 26.6% |
| Checking or savings account | 3,876 | 16.5% |
| Credit reporting, credit repair services, or other personal consumer reports | 3,274 | 14% |
| Debt collection | 2,056 | 8.8% |
| Credit card | 467 | 2% |
| Money transfer, virtual currency, or money service | 374 | 1.6% |
| Mortgage | 252 | 1.1% |
CFPB product categories changed over time, so similar categories (for example the two credit-card labels) can both appear.
Transcribed from the CFPB Consumer Complaint Database. Complaints are matched to the CFPB company record “ALLY FINANCIAL INC.”, which can cover affiliates beyond the FDIC-insured bank itself. Complaint counts are unverified consumer reports and scale with bank size — compare like with like.